Delete your account and data

Your data, your choice

At Leopol, you remain in control of your data. You can permanently delete your account and the personal data linked to it at any time. What we keep afterwards is listed below.

How do you delete your account?

Option 1: in the app (recommended)

• Open the Leopol app
• Go to Settings
• Scroll to Delete account
• Confirm deletion

Option 2: by email

Email contact@trapspotter.com with the subject ‘Delete account’. Include the phone number or email address used to register. We process your request within 3 business days.

What is deleted?

The following data is permanently deleted:

• Profile data, including name, email, phone number, and profile picture
• Home location
• Saved routes
• AI assistant chat history
• Session and sign-in data
• Push notification tokens
• Usage events stored with your account (how you used the app)
• Payment link (Stripe customer ID)

Subscriptions

A subscription you pay for on the website or in the web app is stopped at once. A subscription through the App Store or Google Play is not: cancel it yourself in your store’s subscription settings, or it keeps running. After the deletion we send you an email explaining how.

What do we keep?

After the deletion we keep only:

• Reports you submitted and votes on reports, so that the map stays complete; they are no longer linked to your account, and the reports keep their kind, place and time only: the internet-address hash, the exact position as sent, the sender name and any text are cleared
• If your account had a phone number: a one-way hash of it, so that we do not message you again and, if you used a free trial or Leopol Pro, so that the same number gets no second trial (for 24 months). We do not keep the number itself
• Your email address, marked as unsubscribed from the newsletter, so that we never mail you again
• Payment records the law has us keep; Stripe, Apple, Google and RevenueCat also keep their own record of your purchases

More information

All retention periods are in section 8 of our privacy policy (/privacy).

Important information

• Deletion is permanent and cannot be undone
• A web subscription is stopped at once; a subscription through the App Store or Google Play you must cancel yourself
• You may create a new account later, but old data cannot be restored

Contact

Questions about account deletion? Email contact@trapspotter.com.